Looking to file a client grievance form? View our client grievance policy below.

Friends For All Client Grievance Policy

• A client grievance form is used to file a complaint or to dispute an action at Friends For All (FFA). 

• Filing a grievance does not in any way affect the client's ability to receive services.

• Friends for All encourages clients to share their opinions and voice their concerns.

• Clients should complete the grievance form electronically or submit a paper form to the Friends for All's front desk staff.

• Before submitting a grievance try to resolve all issues with FFA's staff by having a discussion.

• If the verbal discussion does not work submit a grievance form electronically or on paper to the front desk staff.

• The grievance will be presented to the Client Grievance Committee (CGC) within 5 days of receipt of the grievance. 

• The grievance will be investigated and if any further information is needed you will be contacted. 

• A resolution letter will be sent within 30 days of submission for all submitted client grievance forms. 

• If the grievance is not satisfactorily settled the client should submit a written statement of appeal.

• The appeal will be presented to CEO, Diane Duke within 5 days of receipt of the grievance.

• The grievance and the resolution will be investigated, and the client may be contacted if additional information is needed. 

• A resolution letter will be generated within 30 days 

Click here to complete a Friends Client Grievance Form.